Frequently Asked Questions

Use the links below to see if your question about Punter's Professional, has already been asked...


How do I fill in the runner's form information?

You must always enter the last six results for each runner. By this we mean the latest six results that you have for the runner you are entering. If you have less than 6 results, then just enter the results you have. You must always enter these into Punter's Professional, starting in the first form box. For example...

If you had "F193D451" in your newspaper, you would enter "93D451" (without the quotes) into Punter's Professional, stating with the "9" in the first box, and progressing along. The most recent form result is the one on the right-hand side of the line. The further you move to the left of this line, the older the results become. When we say the "last 6 results", we are referring to the last 6 characters on this line.

If you ever encounter a "/" (slash) or a "-" (dash) in the form, just ignore it. These 2 characters are used to denote a "year end" or a "break in racing". You must not enter these into the form fields of Punter's Professional, just ignore them.

What do I do with this full version patch I have just purchased?

When you complete the online purchase of Punter's Professional, you will be provided with a link to download the full version patch. This link will also be made available to you as an e-mail from Element 5 (Shareit).

You need to make sure you click this link and download the full version patch to your PC. Next follow these steps to make sure you have installed it all correctly...

1) Install the trial version as normal, and run the program at least ONCE to intialise the system files.

2) Close the program but do not uninstall the trial, or delete any of the files associated with it.

3) Run the "ppro_full_patch.exe" file that you downloaded after purchasing online.

4) Click OK on the welcome screen.

5) Check that the PATH on the next screen is the same path where you installed the trial to.

6) Once you are happy with the PATH, click UNZIP to install the patch. You will now have the full version. You can choose to close the README file that appears.

7) Run Punter's Professional, in the same way that you ran the trial. It's icon should still be on your Start Menu.

I have had to re-install my PC, and I am having trouble installing my full version of Punter's Professional. I keep getting "Piracy Protection Error", what do I do?

Try the following steps to insure you have installed it all correctly...

1) Install the trial version as normal, and run the program at least ONCE to intialise the system files.
This is an important step that most users forget to do when they re-install the program!

2) Close the program but do not uninstall the trial, or delete any of the files associated with it.

3) Run the "ppro_full_patch.exe" file that you downloaded after purchasing online.

4) Click OK on the welcome screen.

5) Check that the PATH on the next screen is the same path where you installed the trial to.

6) Once you are happy with the PATH, click UNZIP to install the patch. You will now have the full version. You can choose to close the README file that appears.

7) Run Punter's Professional, in the same way that you ran the trial. It's icon should still be on your Start Menu.

What operating systems does Punter's Professional support?

Punter's Professional should work correctly on all the following operating systems...

  • Windows 95/98/ME
  • Windows NT 4 with Service Pack 6 or above
  • Windows 2000 with Service Pack 2 or above
  • Windows XP
  • What UK racing information sources are best to use with Punter's Professional?

    We always recommend that you use accurate racing information sources. By this, we mean sources that provide up to date information that has not been altered before it was published.

    There are sources which do not provide accurate information (such as "Sporting Life" or the "Daily Mail"). These sources typically only show you the last 4 form results, even when more results are available from another source. Other sources alter the form results, e.g. for form result placements higher than 7th place, the source would change it to be a zero placement. The Punter's Professional prediction engine relies on accurate information, and it's grading system treats a zero much worse than an 8 or a 9!

    We would recommend using either "The Daily Mirror", "The Sun" or "The Racing Post". as your information sources.

    Can I install Punter's Professional on more than one PC?

    If you purchased Punter's Professional in a non-physical form (i.e. not on CD - a Digital Purchase), then your licence allows you to install it on up to 2 PCs that are owned by yourself, or your family. You are not allowed to freely distribute the full version to other users that have not already purchased the full version exclusively from Chris Moses Productions.

    If you purchased Punter's Professional on CD ROM (a non-Digital Purchase), then your licence allows you to install it on up to 3 PCs that are owned by yourself, or your family. You are not allowed to freely distribute the full version to other users that have not already purchased the full version exclusively from Chris Moses Productions. Likewise, you are not allowed to make illegal copies of the CD which is protected by copyright law ©2002 - Chris Moses Producitons.

    This product and its contents are the property of Chris Moses Productions and are protected, without limitation, pursuant to U.K. and foreign copyright and trademark laws.

    In no event shall Chris Moses Productions or its employees, agents, suppliers, or contractors be liable for any damages of any kind or character, including without limitation any compensatory, incidental, direct, indirect, special, punitive, or consequential damages, loss of use, loss of data, loss of income or profit, loss of or damage to property, claims of third parties, or other losses of any kind or character, even if Chris Moses Productions has been advised of the possibility of such damages or losses, arising out of or in connection with the use of this product or any product with which it is linked.

    I am having trouble downloading Punter's Professional, what can I do?

    Customers who usually have this problem, find that their ISP is causing the broken downloads, by resetting the connection right in the middle, which disrupts the download 'en route'. Contact your ISP to find out if there are any current known connection problems.

    We could send you the trial by e-mail, however the file is about 3mb in size and might take a while for you to receive. If your mailbox is not limited to a certain size (less than 3mb), then let me know and it'll be winging it's way over to you straight away! Contact us on support@punterspro.com for more information.

    How can I get a link to my site, in your links section?

    All you would first need to do, is contact us on links@punterspro.com with the full URL to your web site, a GIF logo image (195 x 40 pixels in size) and a one line description of your site.

    We will then check out the site and evaluate whether it should be included in our links section or not. All we ask is that your site has a "horse racing" theme, that it is not in direct competition with ours (i.e. selling prediction software), that you put a link on your site, back to ours and that it does not contain adult material. Just let us know, and we'll see what we can do!

    Will I ever be able to obtain daily downloadable UK race cards for use in Punter's Professional?

    Unfortunately, we have already looked into allowing live race card feeds for our customers, and the running costs for this out stretch our company budget at present. We have no current plans for the forseeable future to include this as a new service. The astronomical prices that Wetherby's and the BHB charge for licencing and copyright is just too high to cover comfortably at the moment.

    But, please watch this space for future information on this subject...